In mid-July 2021, I faced the critical issue of relocating my brother from one agency to another as the first had no ability to meet his challenges. Then a miracle happened. A friend had given me names of two agencies in Bergen County and the first was New Concepts for Living. I called on the 13th, met with their administrators on the 14th, checked out the available spot the same day, and he was accepted on the 15th. That in itself was a miracle, but then added to it was the coordination between the prior agency, the rehab, and NCFL that made it possible for my brother to move, exactly two weeks after our first meeting.
Since then, I have been blown away by the care and attention he has received. His level of need is quite high and NCFL has exceeded all expectations. The staff is utterly amazing -- every single person involved in his care has exceeded my hopes. My sister visited recently and is totally blown away.
One point I think speaks MOST strongly is the way staff speaks about other staff. I have NEVER listened to co-workers speak so highly of each other. To quote one conversation, I was told 'We each have our own strengths. I'm more gentle with him, "X" is strong and able to do things I can't, but '"Y” is the whole package! She can do it all for him.' JUST WOW. The team support is as strong as the personal support my brother receives and I could not be happier with this gift for my brother's remaining time.